Provide Customer support to OEM Customers, Manufacturer Reps, and Regional Account Managers (RSM), based on day-to-day activities of customer accounts to ensure that product deliveries are on time. Forecast, plan, and monitor inventory for backlog, expedites, change requests, and customer master updates.  Receive and resolve customer issues and complaints, manage and monitor customer satisfaction with the company and product and correct any out of plan conditions. Work as a member of the Customer Service team by providing excellent customer contact, negotiation and problem resolution skills.

Apply expertise in an area of specialization. Work is performed within established professional standards, established policy, and/or established objectives.  Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Incumbents are accountable for quality of work delivered by external suppliers as applicable.  May influence others outside of team to ensure goals are met and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve results may have a negative impact on the site’s/major function's operations, schedules, and/or performance goals. Receive guidance primarily on unique, unusual, or controversial problems or questions.  May lead a work group or project team or may provide advice and guidance in area of specialty. Seeks out new avenues for building internal and external relationships; maintains contacts with existing relationships.